Shipping Policy
Last updated: [31-10-2024]
Thank you for visiting The Kashmir Mart. We are committed to providing our customers with a seamless shopping experience, including efficient and reliable shipping. Please read our shipping policy carefully to understand how we handle your orders.
- Shipping Locations
We currently ship to addresses within India and select international locations. If you are located outside our shipping zones, please contact us at kashmirmart0@gmail.com for further assistance.
- Processing Time
Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or promotional events. You will receive a confirmation email once your order has been processed and shipped.
- Shipping Methods
We offer various shipping options, including standard and expedited shipping. The available shipping methods and their associated costs will be displayed at checkout.
- Shipping Costs
Shipping costs are calculated based on the destination, weight of the items, and selected shipping method. You will be able to see the shipping costs during the checkout process before you confirm your order.
- Delivery Times
Estimated delivery times vary based on your location and the shipping method chosen. Generally, delivery times are as follows:
Domestic Orders: 3-7 business days
International Orders: 7-21 business days
Please note that there may be delays in shipping on Sundays and holidays.
- Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please allow 24 hours for tracking information to update.
- Damaged or Lost Packages
If your package is lost or damaged during shipping, please contact us at kashmirmart0@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Shipping Restrictions
Some items may have shipping restrictions due to legal regulations or carrier policies. If this is the case, you will be notified at the time of purchase, and any affected items will be removed from your order.
- International Orders
For international orders, please note that customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for further information.
- Address Accuracy
Please ensure that your shipping address is accurate and complete. [The Kashmir Mart] is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
- Order Modifications
If you need to modify your shipping address or order details after placing your order, please contact us within 1 hour of placing your order. We will do our best to accommodate your request.
- Holiday Shipping
During holiday seasons, please expect longer processing and delivery times. We recommend placing your orders early to ensure timely delivery.
- Shipping Insurance
For high-value items, we offer shipping insurance for an additional fee. Please inquire during checkout if you would like to add insurance to your order.
- Return Shipping Costs
In the event of a return, customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Sustainability Practices
At [The Kashmir Mart], we are committed to sustainability. We use eco-friendly packaging whenever possible to reduce our environmental footprint.
- Customer Service Hours
Our customer service team is available to assist you:
Monday to Friday: 9 AM – 6 PM IST
Saturday: 10 AM – 4 PM IST
Sunday: Closed
- Frequently Asked Questions (FAQs)
For more information about our shipping policies and other inquiries, please visit our FAQs section [https://thekashmirmart.com/frequently-asked-questions-faqs/].
- Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Site after changes are made constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us:
Email: kashmirmart0@gmail.com
Phone/WhatsApp: +91 6005545423
