Last updated: [31-10-2024]
Thank you for shopping at [The Kashmir Mart]. We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return the item under the following terms:
Eligibility for Returns
To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must have the receipt or proof of purchase.
There must be a valid reason for the return (e.g., incorrect item received, defective item, item damaged during shipping).
Return Period
You have 1 day from the date of delivery to initiate a return. After 1 day, we cannot offer you a refund or exchange.
Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable software products
Some health and personal care items
Final sale items (if applicable)
Items purchased on sale (not refundable or returnable)
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at kashmirmart0@gmail.com or +91 6005545423.
- Provide your order number, reason for the return, and ensure it is a valid reason.
- We will provide you with instructions on how to return the item, including the return address.
- Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-4 business days, and a credit will automatically be applied to your original method of payment.
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Restocking Fees
We reserve the right to charge a restocking fee of 20% for returned items that are not defective.
Exchanges
If you need to exchange an item for the same item, please contact us. We will provide instructions for the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will assess the issue and provide you with a replacement or refund as appropriate.
Customer Responsibility
Customers are responsible for ensuring that returned items are packaged securely to prevent damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
International Returns
For international orders, customers are responsible for any customs fees or shipping costs associated with returns.
Customer Feedback
We encourage customers to provide feedback about their return experience. Your input helps us improve our service.
Final Sale Items
Items marked as final sale cannot be returned or refunded.
Policy Changes
We reserve the right to change this policy at any time. Any changes will be communicated to customers via email or through our website. The latest version of the policy will always be posted on our website.
Contact Us
If you have any questions about our refund and return policy, please contact us at:
Email: kashmirmart0@gmail.com
Phone/WhatsApp: +91 6005545423
