Frequently Asked Questions (FAQs)
- What shipping options do you offer?
We offer various shipping methods, including standard and expedited shipping. The available options will be displayed during the checkout process.
- How long will it take to receive my order?
Domestic Orders: Typically, 3-7 business days.
International Orders: Generally, 7-21 business days. Delivery times may vary based on your location and potential delays.
- Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment.
- What should I do if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact us at kashmirmart0@gmail.com within 7 days of the expected delivery date. We will assist you in resolving the issue.
- Do you ship internationally?
Yes, we offer international shipping. Please note that customs duties, taxes, and fees may apply upon arrival in your country, which are the responsibility of the customer.
- How do I modify my order after placing it?
If you need to change your shipping address or other order details, please contact us within 1 hour of placing your order. We will do our best to accommodate your request.
- What is your return policy?
You can return items within 1 day of receiving your order, provided there is a valid reason (e.g., damaged items, incorrect items, or dissatisfaction with the product). Items purchased on sale are not eligible for return.
- How are shipping costs calculated?
Shipping costs are calculated based on the destination, weight of the items, and the selected shipping method. You will see the shipping costs during the checkout process.
- What if I enter the wrong shipping address?
Please ensure that your shipping address is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
- Do you offer shipping insurance?
Yes, we offer shipping insurance for high-value items for an additional fee. Please inquire during checkout if you would like to add insurance to your order.
- How do I contact customer service?
You can reach our customer service team at:
Email: kashmirmart0@gmail.com
Phone/WhatsApp: +91 6005545423
Customer Service Hours:
Monday to Friday: 9 AM – 6 PM IST
Saturday: 10 AM – 4 PM IST
Sunday: Closed
- Can I pick up my order locally?
Currently, we do not offer local pickup for orders. All orders must be shipped.
- What payment methods do you accept?
We accept various payment methods, including credit/debit cards, digital wallets, and bank transfers. The available payment options will be shown at checkout.
- Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals.
- What should I do if I receive the wrong item?
If you receive an incorrect item, please contact us at kashmirmart0@gmail.com within 1 day of receiving your order. We will arrange for the correct item to be sent and assist with the return of the wrong item.
- Are your products guaranteed?
We stand behind the quality of our products. If you are not satisfied with your purchase, please refer to our return policy for valid reasons for return.
- How can I provide feedback about my purchase?
We welcome your feedback! Please send your comments or suggestions to kashmirmart0@gmail.com. Your input helps us improve our services and products.
- What should I do if I have a question not answered here?
If you have any other questions or concerns, please contact our customer service team at kashmirmart0@gmail.com or call us at +91 6005545423. We are here to help!
